Terms and Conditions

Welcome to rise 9!

This website is operated and managed by rise 9 Solutions Ltd

These are the terms and conditions for:

https://www.rise9.co.uk

By using the website and services, you agree to be bound by these terms and conditions and our privacy policy. In these terms and conditions, the words “website” refer to the rise 9 website, “we”, “us”, “our” and “rise 9” refer to rise 9 and “you” “client” and “user” refer to you, the rise 9 client.

The following terms and conditions apply to the website and services offered by rise 9. This includes the mobile and tablet versions as well as any other version of rise 9 accessible via desktop, mobile, tablet, social media or other devices.

Read these terms and conditions carefully before using or obtaining any information or service from rise 9.

1. Acceptance of terms

This agreement sets forth legally binding terms for your use of rise 9. By using the website and services, you agree to be bound by this agreement. If you do not agree to the terms of this agreement, you must not use the website and services. We may modify this agreement from time to time, and such modification shall be effective upon posting on the website. You agree to be bound by any modifications to these terms and conditions when you use the website and the services offered on the website after such modification is posted on the website; therefore, it is important that you review this agreement regularly.

The services are not directed to persons under the age of 16. rise 9 does not knowingly collect information from persons under the age of 16. If you are under the age of 16, please do not submit any personal information about yourself to rise 9 unless you have proper authorization from a parent or appropriate legal guardian. It is the responsibility of parents and legal guardians to determine whether any of the content and services offered on the website is appropriate for their children or minors under their guardianship. 

rise 9 may, in its sole discretion, refuse to offer the services to any entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the service and the website is revoked in such jurisdictions.

The website and services may only be used in compliance with these terms and all applicable local, state, national and international laws, rules and regulations.

By using the website and services, you represent and warrant that you have the full right, power and authority to enter into this agreement and to fully perform all of your obligations hereunder. You further represent and warrant that you are under no legal disability or contractual restriction that prevents you from entering into this agreement.

2. Notifications and newsletter

By providing rise 9 with your email address and telephone number, you agree that we may use your email address to send you important notifications and communications about our services, news and special content. If you do not wish to receive these emails, you may opt-out of receiving them by sending us your request through our contact information or by using the “unsubscribe” option in the emails. Opting out may prevent you from receiving emails regarding our services, important news and special content.

3. Services

rise 9 offers the following services:

  • Website Design
  • Website Management
  • UK Virtual landlines
  • Logo design

Our services are also available through packages. rise 9 offers the following packages:

  • The explorer
  • The operator
  • The works

If you wish to hire a package, please select the corresponding package and complete the form. We will contact you to discuss your business objectives and arrange a strategy session.

rise 9 may cancel any service and may change or discontinue the availability of services any time in its sole discretion.

The user or client can request information about our services and packages through the forms available on the website when selecting the service or can request information through our contact information. Our support team will be attentive and available to answer your questions and concerns.

Responsibilities by rise 9 for service:

  1. rise 9 shall provide the Service to the Customer subject to the Agreement and subject to availability and shall exercise all due care in the provision and maintenance of the Service to provide high quality and reliability.
  2. rise 9 will make all reasonable efforts to maintain equipment suitable for services. We will seek to fix any malfunctions in the service within reasonable 2-3 working days.
  3. rise 9 shall notify the Customer as soon as reasonably practical, of any changes in rates payable, or modification to the service offered.
  4. rise 9 shall provide the Customer with technical and sales support to the best of our ability, which rise 9 in its sole discretion shall consider necessary and appropriate.
  5. rise 9 may from time to time make changes to equipment used to provide the services. Such changes are at the sole discretion of rise 9, and may be made without prior consent from the Customer.
  6. For services that require monthly payments, the prices may be changed subject to thirty days notice in writing being provided to the customer.

Responsibilities by the customer for service: 

  1. The Customer shall co-operate with rise 9 in relation to any complaints, enquiries or investigations regarding services offered by the Customer. The Customer shall, at the discretion of rise 9, without limitation bear in full any costs associated with such complaints, investigations, or enquiries or any action whether or not bought by or against rise 9.
  2. The Customer shall ensure that any third party using its facilities shall be bound by the terms of this Agreement.
  3. The Customer is responsible for ensuring that no third party intellectual property right is infringed by its choice of telephone number or website service and will hold rise 9 harmless against all costs and liabilities arising out of a breach or allegation of a breach of any such third party’s intellectual property rights.
  4. All notices, requests or other communications shall be addressed to the Customer by email or telephone. The Customer bears all responsibility concerning the reception of the rise 9 mails and calls, he agrees to keep his email address and contact number updated at all times, and he will inform rise 9 of any modification of his email address or contact number within 24 hours of the moment of modification.
  5. The customer recognises that the service is not guaranteed to be “continuous” and that there may be periods of time when the service is unavailable for operational or other reasons.
4. Website Design

rise 9 offers the following web design services:

  • Discovery
  • Making a Mark
  • Official

The service may include the design of a new website or the redesign of a client’s existing website. The services do not include e-commerce websites. The turnaround time for websites depends on the size and number of pages created for the website and can range from 1 to 4 weeks, though length of build may take longer, 1 to 4 weeks are estimates. 

Material provided by the client during the creation and design of the website will not be returned or retained unless requested by the client. The copyright of the material provided by the customer is the sole and exclusive responsibility of the client. The client is responsible for having the rights or licenses to use and publish such material on the website.

Work carried out by rise 9 in respect of websites created for clients may be included in our portfolio and portfolio of work, unless otherwise indicated by the client.

A small link “Website designed and managed by rise 9” may be included at the bottom of websites created by rise 9 for clients.

Before the website build begins, the customer will need to pay a deposit. The monetary value of the deposit will be decided by rise 9 and agreed with the client before the work is started. The client will need to pay the deposit via bank transfer to the bank account of rise 9 Solutions ltd and once rise 9 confirms the money has arrived, the work will begin. On completion of the website by rise 9, the deposit held by rise 9 will be taken off the final bill that is to be paid by the client to receive their website. 

Under all website packages, unless already owned by the client, rise 9 will initially buy your domain name using your deposit. The domain name will only be yours when the final balance of the website has been paid. The domain name fee will be added to your invoice at the end of the website building process to prove proof of purchase. In the event that the client already owns a domain, rise 9 can assume ownership and manage the domain, there will be a transfer fee of £20 for this service. If the customer wishes to maintain ownership of the domain but use our services, we will need the domain servers to point to our servers.

To cancel the build of the website, the customer must send the cancellation request via our contact information. The cancellation of the website will be confirmed once we respond to your cancellation request confirming the cancellation of the website. If the website is cancelled during the construction phase, the deposit made for the service will not be refunded. If the website is cancelled after the website is completed, the client will be charged the full balance of the services and any fees accrued during the website design process.

If a website is cancelled, ownership of domains and website hosting will pass to rise 9.

Once a service and website are cancelled, rise 9 offers no guarantee that the service can be restored.

rise 9 may cancel any service and may change or discontinue the availability of services any time in its sole discretion. If the cancellation by rise 9 is during the build or initial concepts phase, rise 9 will pay back the deposit in full back to the client and pass across domain ownership unless stated otherwise.

If the client wants to reactivate the website and domain name after cancelling the service by choice or non-payment for the finished website, the reactivation of the website will be subject to a reactivation fee of £400 paid by the client. The reactivation fee includes access to the website and domain name. rise 9 is not responsible for loss of data from third party websites due to reactivations of websites and domain names. If the client would like to release the website and domain to a new provider and transfer assets across, there will be a release and transfer fee of £500 paid by the client. We take no responsibility for any loss or damage incurred by 3rd parties whilst transferring a website away from our hosting, transferring domain names away from our accounts, adjusting the website itself or any data / security breaches in your business that may occur from 3rd party interference, such as 3rd party plugin installations. All transfers or changes made by 3rd parties are in no way, shape or form a representation of our services and we are not liable for any loss or damage. These terms also apply to the management of a client’s website by rise 9.

In the unlikely event that a website build takes longer than 2 months where the delay is due to a client’s failure to provide required information and we have requested multiple times for that information we may request and require the outstanding balance of any invoice for that service to be paid in full. Where a final concept is provided to the client, we offer the chance for feedback to make any further edits. If there has not been any response within 20 days then the website will be deemed accepted and any final payments will be required by the client.

5. Website Management

rise 9 offers the following plans:

  • Discovery
  • Making a Mark
  • Official

When a user makes a purchase of a plan, the user agrees and declares to purchase the plan for the price advertised on the website at the time of purchase. Please check the price and features of each plan before ordering.

When a user makes a plan purchase, rise 9 will send a confirmation email. This confirmation email will occur automatically so that the user has confirmation of payment and plan initiation. If the user does not receive the confirmation email when purchasing and signing up for the plan, it may have been sent to their spam folder.

rise 9 may cancel the sale of any plan and may change or discontinue the availability of plans at any time at its sole discretion. If a plan purchase is cancelled, any payments made for the applicable billing period will be refunded. This does not affect your statutory rights.

Plans may include automatic recurring payments. You authorize rise 9 to renew your plan and to charge you periodically and progressively on each billing date. The plan billing date is the date you purchase the plan and make your first payment. On the applicable billing date, you will automatically be charged the applicable plan fee. The plan will remain active until you cancel it or we terminate it. You must cancel your plan before it renews to avoid the next billing period. We will bill you for the plan billing fee in the payment method you choose during plan registration and purchase.

Invoices are due within 14 days of invoice date without set off or deduction. Where invoices become overdue, a £5.00 late payment fee will be charged. This charge will be applied to the Customer’s next invoice.

Plans will automatically renew for an additional period unless cancelled before the next billing period. To cancel plans, users must submit a cancellation request through our contact information 14 days prior to the next billing period and the plan will be cancelled for the next billing period. Plans will be cancelled when we responded to your request for cancellation. If a plan is cancelled, the user will be able to continue using the payment functions of the services until the next billing period, at which time the plan will be cancelled definitively.

Rise 9 reserves the right to make the following charges:

  • Late payment fee (for invoices not paid to terms) – £5.00 per invoice
  • Cheques and Direct Debits returned unpaid – £25.00 per item.
  • Credit/Debit card charge backs £25.00 per charge back.
  • Reactivation fee following client’s closure or non-payment – £400.00
  • Release fee of website and domain to another 3rd party provider – £500.00

Should a payment, such as a website or monthly subscription payment, become very overdue (e.g. over 20 days) and we have tried to contact you more than three times regarding this overdue payment, we reserve the right to close the website and any other affiliated services until outstanding payments have been received in full. Any deposit payments will be forfeited.

rise 9 will take no responsibility when a domain name needs renewal, and you do not make payment on time. rise 9 will always renew your domain name for you, but through not responding or contacting us regarding your domain name renewal payment, you forfeit your rights to your domain name.

rise 9 will perform backups of client websites. Website backups will be performed weekly and prior to any changes to the client’s website. Website plugins will be updated as soon as the latest update is available.

Services are not currently available for e-commerce websites. rise 9 may cancel any service and may change or discontinue the availability of services any time in its sole discretion.

SEO services provided by rise 9 cannot guarantee achieving a specific page ranking. We accept no responsibility for anything else but our SEO services with any websites built by a 3rd party.

6. UK Virtual Landline Numbers

When a user makes a purchase of a plan, the user agrees and declares to purchase the plan for the price advertised on the website at the time of purchase. Please check the price and features of each plan before ordering.

When a user makes a plan purchase, rise 9 will send a confirmation email. This confirmation email will occur automatically so that the user has confirmation of payment and plan initiation. If the user does not receive the confirmation email when purchasing and signing up for the plan, it may have been sent to their spam folder. We offer a 7 day free trial at point of direct debit setup, with no contract or minimum contract. If the client decides to stay, they will then pay monthly via direct debit. The money will be taken from the client’s account on day 8 from when the direct debit had been setup. If the customer would like to terminate their account with us within their trial, they will not be charged.

rise 9 may cancel the sale of any plan and may change or discontinue the availability of plans at any time at its sole discretion. If a plan purchase is cancelled by rise 9, any payments made for the applicable billing period will be refunded. This does not affect your statutory rights.

Plans may include automatic recurring payments. You authorize rise 9 to renew your plan and to charge you periodically and progressively on each billing date. The plan billing date is the date you make your first payment. On the applicable billing date, you will automatically be charged the applicable plan fee. The plan will remain active until you cancel it or we terminate it. You must cancel your plan before it renews to avoid the next billing period. We will bill you for the plan billing fee in the payment method you choose during plan registration and purchase.

Invoices are due within 14 days of invoice date without set off or deduction. Where invoices become overdue, a £5.00 late payment fee will be charged. This charge will be applied to the Customer’s next invoice.

Plans will automatically renew for an additional period unless cancelled before the next billing period. To cancel plans, users must submit a cancellation request through our contact information and the plan will be cancelled for the next billing period. If a plan is cancelled, the user will be able to continue using the payment functions of the services until the next billing period, at which time the plan will be cancelled definitively.

Rise 9 reserves the right to make the following charges:

  • Late payment fee (for invoices not paid to terms) – £5.00 per invoice
  • Cheques and Direct Debits returned unpaid – £25.00 per item.
  • Credit/Debit card charge backs £25.00 per charge back.
  • Reconnection fee following non-payment – £25.00 per number.
  • Porting in to or away from rise 9’s environment where porting is requested by the customer – £30.00 per number.
  • Directory enquiry submission/alteration/removal where available – £25.00 per number.
  • Transfer of a Service between accounts where change in legal entity of customer £25.00 per number

Should a monthly subscription payment become very overdue (e.g. over 20 days) and we have tried to contact you more than three times regarding this overdue payment, we reserve the right to close your virtual landline number until outstanding payments have been received in full. As listed above, a reconnection fee of £25.00 per number will be requested if you wish to active your number again with us.

The client must notify rise 9 of any failure or malfunction in the service. The client does not receive any right, title or interest in the telephone numbers provided by rise 9. rise 9 reserves the right to change the telephone numbers assigned to the client at any time. The client must use the services and telephone numbers for business purposes only. The client accepts and acknowledges that rise 9 does not guarantee continuous service and that there may be occasional interruptions of service for operational or other reasons.

In the event that the customer breaches the terms of this agreement, rise 9 may suspend the service by informing the customer of such suspension. rise 9 may also suspend the service in the event that maintenance work needs to be done on the system.

7. Logo Design

rise 9 offers the following logo design services:

  • Discovery
  • Official

By contracting the service, the client will obtain:

  • Unique and modern concepts
  • High resolution files
  • Font and color palette information
  • Unlimited revisions

The logo will be delivered in a format that can be resized without distortion. The design and delivery times of the logo will be agreed by the client and rise 9 before starting the work and will depend on the type of logo selected by the client.

Before starting the work, the client must pay the total cost of the work in full. Any additional concepts after the initial concepts are provided, will be at a cost of £10 each, the customer must pay this in full before additional concepts are provided. Once the total payment of the service is done and the logo is delivered to the client, the client will obtain the copyright of the logo. The copyright of the logo will only be transferred to the client once the total payment of the service has been made.

rise 9 may cancel any service and may change or discontinue the availability of services any time in its sole discretion.

When instructing a company to print items we have designed such as business cards and letterheads, it is your responsibility to ensure the print quality. We accept no responsibility should finished printed items not accurately reproduce colours or quality.

8. Payments

Services will be paid according to the invoices issued by rise 9.  Invoices are payable on the date indicated on the invoice. Please note that some services require payment of a deposit prior to commencement of work. The deposit payment is non-refundable.

In the case of monthly subscriptions, you will be invoiced each month on the corresponding invoice date. If you have chosen to pay annually, the subscription will be invoiced each year on the corresponding annual invoice date. Subscriptions will automatically renew unless the customer cancels the subscription.

We reserve the right to charge any fees we incur as a result of late or rejected payments. If a payment is rejected, additional charges may apply.

The services will be paid through the payment methods available by rise 9, such as credit or debit card, standing order, bank transfer, cash, check, etc. The price of the services will be determined based on the services contracted by the client and the work performed by rise 9. Upon processing a transaction or payment of an invoice, we will issue an electronic receipt that will be sent to the customer’s email address.

If you find any inconsistency in your billing, please contact us through our contact information or you can make the claim through the client service of the corresponding payment platform.

If your card is declined, you will receive an error message. No payment will be charged to your card and no order will be processed. There may be a pending transaction on your account until your card issuing bank withdraws the authorisation. This usually takes 2 to 5 business days. Your card may be declined for various reasons such as insufficient funds, AVS (Address Verification System) mismatch or you have entered an incorrect security code.

If your payment is declined, you must provide an alternative payment method or provide another card where payment can be charged and processed.

In the event that the services charged to clients through the invoices issued by rise 9 are not paid by the clients on the date established in the same invoice, rise 9 will notify the client giving 14 days’ notice to the client to pay the amounts due. If payment is not made within this period, late payment charges may be applied and the balances due will be collected in court.

Your payment information will be treated and stored with total security and for the sole purpose of processing the purchase of services. rise 9 reserves the right to hire any payment platform available on the market, which treats your data for the sole purpose of processing the purchase of services.

9. Giveaways

When joining a monthly contract with rise 9, the client will be ask if they would like to join the monthly giveaway scheme. If the client accepts, they will be added to a list managed by rise 9 alongside other rise 9 clients who are participating, and given a number as an ID. Each client counts as one entry. Each month, rise 9 will run the list of numbers in Google random number generator, where there is a minimum and maximum number entered, in reference to the list. The number drawn will be the associated client winner who will be informed via email, direct message or telephone that they have won the month’s giveaway. The giveaways will be percentages off of a clients next invoice in monetary value of pound sterling chosen by rise 9 before each draw. For example, 25%, 50%, 75% etc off of the amount payable by the client in their next invoice. The client winner will be notified and told that their next invoice will be reduced by the value of the giveaway. Clients who have ended their contract and thus left rise 9 will not be able to participate in monthly giveaways. Clients who have ended their contract before the giveaway draw and are seeing out their final period of their plan before their account is closed, will not be included in the giveaway draws. rise 9 reserves the right to cancel a giveaway at any time and or cancel all future giveaways at their discretion. 

10. Client's materials and content

When contracting our services, the client may provide content and material. The client retains the copyright or any other rights it may have in the content and material it provides through our services. rise 9 is not responsible for the accuracy, safety or legality of the content and material provided by clients through our services. You are solely and exclusively responsible for your content and material and for the consequences of including or posting such material on the websites or works provided by rise 9. By providing content and material through the services, the client grants to rise 9 a worldwide, non-exclusive, royalty-free, fully paid-up right and license to host, store, transfer, display, perform, reproduce and modify the content and material provided by the client, for the sole and exclusive purpose of using and including it in the work performed by rise 9 for its clients. With our website design and management services, we will endeavour to check the content we produce as part of our content writing service for errors in terms of grammar, spelling and factual accuracy. However, the ultimate responsibility for these elements will fall on you the client. We accept no responsibility for errors once published and fully accepted by the client.

We accept no responsibility for errors with disputes in regard to your own content provided to us.

11. Disclaimer

By accessing the website and the content available on the website, you accept personal responsibility for the results of using the information available on the content.  You agree that rise 9 has not guaranteed the results of any actions taken, whether or not advised by this website or the content. rise 9 provides resources and content for informational purposes only. We do not guarantee that the information available on the website is accurate, complete or updated. The content of this website is provided for general information and should not be taken as a professional advice. Any use of the material provided on this website is at your own risk.

12. Third-party materials

“Third-Party Materials” means any content, images, videos, texts or other material that is owned by a third party, such as stock images, videos and texts. Such Third-Party Materials are subject to the applicable third-party terms and licenses, and may only be used as permitted by such terms and licenses.

13. Copyright

The copyright of all materials produced by rise 9 such as logos and website designs, be transferred to the client until the client pays in full for the contracted services. rise 9 reserves the right to include the work done for clients in its portfolio and show it to potential clients.

All materials on rise 9, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other elements are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by rise 9 or by third parties that have licensed or otherwise provided their material to the website. You acknowledge and agree that all materials on rise 9 are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without rise 9 prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorised attempt to modify any material, to defeat or circumvent any security features, or to utilise rise 9 or any part of the material for any purpose other than its intended purposes is strictly prohibited.

14. Copyright infringement

rise 9 will respond to all enquiries, complaints and claims relating to alleged infringement by breach or violation of the provisions contained in UK and international copyright and intellectual property laws and regulations. rise 9 respects the intellectual property of others and expects users to do the same.  If you believe, in good faith, that any material provided on or in connection with the website infringes your copyright or other intellectual property right, please submit your request to us via our contact information, with the following information: 

  • Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included.
  • A statement that specifically identifies the location of the infringing material, in sufficient detail so that rise 9 can find it on the website.
  • Your name, address, telephone number and email address.
  • A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorised by the copyright owner, or its agents, or by law.
  • A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or authorised to act on its behalf.
  • An electronic or physical signature of the copyright owner or of the person authorised to act on the copyright owner’s behalf.
15. Confidential information

Information provided by our clients through our services will be treated as confidential information and will be used solely for the purpose of providing our services properly. rise 9 will protect such confidential Information from disclosure to third parties by employing the same degree of care used to protect its own confidentiality or proprietary information of similar importance. If necessary to carry out a prospective business relationship, rise 9 may disclose confidential information received pursuant to our services to employees and/or consultants with a need to know, provided that the consultants are obligated to protect such confidential information from unauthorised use and disclosure. Confidential information shall not be disclosed to any third party without the prior written consent of the customer who is the owner of the information.

16. Personal data

Any personal information you submit in connection with the services and use of the website will be used in accordance with our privacy policy. By using the services, you agree that we may collect and store your personal information. Please see our privacy policy.

17. Prohibited activities

The content and information available on the website (including, but not limited to, data, information, text, music, sound, photos, graphics, video, maps, icons or other material), as well as the infrastructure used to provide such content and information, is proprietary to rise 9 or licensed to the rise 9 by third parties. For all content other than your content, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software or services obtained from or through the website. In addition, the following activities are prohibited:

  • Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the services, including but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission.
  • Violate the restrictions in any robot exclusion headers on the services or bypass or circumvent other measures employed to prevent or limit access to the services.
  • Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
  • Deep-link to any portion of the services for any purpose without our express written permission.
  • “Frame”, “mirror” or otherwise incorporate any part of the services into any other websites or service without our prior written authorisation.
  • Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by rise 9 in connection with the services.
  • Circumvent, disable or otherwise interfere with security-related features of the services or features that prevent or restrict use or copying of any content.
  • Download any content unless it’s expressly made available for download by rise 9.
18. Disclaimer of warranties

Because of the nature of the Internet rise 9 provides and maintains the website on an “as is”, “as available” basis and makes no promise that use of the website will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse rise 9 for any loss or damage caused as a result.

rise 9 will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, rise 9 excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to rise 9 and rise 9 shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

  • Any incorrect or inaccurate information on the website.
  • The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or service purchased through the website
  • Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
  • Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
  • Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from rise 9.
  • All representations, warranties, conditions and other terms which but for this notice would have effect.
19. Electronic communications

No responsibility will be accepted by rise 9 for failed, partial or garbled computer transmissions, for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, internet accessibility or availability or for traffic congestion or unauthorised human act, including any errors or mistakes.

20. Indemnification

You agree to defend and indemnify rise 9 from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  • Your breach of this agreement or the documents referenced herein.
  • Your violation of any law or the rights of a third party.
  • Your use of the services.
21. Change and termination

We may change the website and these terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these terms. Your continued use of the site constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified herein, all changes to these terms apply to all users take effect. Furthermore, we may terminate this agreement with you under these terms at any time by notifying you in writing (including by email) or without any warning.

22. Assignment

This agreement and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by rise 9 without restriction.

23. Integration clause

This agreement together with the privacy policy and any other legal notices published by rise 9, shall constitute the entire agreement between you and rise 9 concerning and governs your use of the website and the services.

24. Disputes

The user agrees that any dispute, claim or controversy arising out of or relating to these terms and conditions, or the breach, termination, enforcement, interpretation or validity thereof or the use of the services, shall be resolved by binding arbitration between the user and rise 9, provided that each party retains the right to bring an individual action in a court of competent jurisdiction.

In the event of a dispute arising in connection with the use of the services or the breach of these conditions, the parties agree to submit their dispute to arbitration resolution before a reputable arbitration organisation as mutually agreed by the parties and in accordance with applicable commercial arbitration rules.

You agree to initiate a formal dispute proceeding by sending us a communication through our contact information. rise 9 may choose to send you a written offer after receiving your initial communication. If we offer and send you a settlement offer and you do not accept the offer, or we are unable to resolve your dispute satisfactorily and you wish to continue with the dispute process, you must initiate the dispute resolution process before an accredited arbitration organisation and file a separate Demand for Arbitration. Any award rendered by the arbitration tribunal shall be final and conclusive on the parties.

To the fullest extent permitted by law, you agree that you will not file, join or participate in any class action lawsuit in connection with any claim, dispute or controversy that may arise in connection with your use of the website and services.

The courts of the United Kingdom shall have jurisdiction over any dispute, controversy or claim relating to rise 9 and its business operations. Any such dispute or controversy shall be brought and resolved in the courts of the United Kingdom.

25. Final provisions

These terms and conditions are governed by the laws of the United Kingdom. Use of the website and services are not authorised in any jurisdiction that does not give effect to all of the provisions of these terms.

Our performance of these terms is subject to existing laws and legal process, and nothing contained in these terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of our website or information provided to or gathered by us with respect to such use.

If any part of these terms is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these terms at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

Any rights not expressly granted herein are reserved.

26. Contact information

If you have questions or concerns about these terms, please contact us through our contact page or via the contact information below:

rise 9 Solutions Ltd

Email: hello@rise9.co.uk

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